“Don’t touch my kettle”

Gatehouse co-founder Lee Smith once orchestrated a large-scale office move – and took care to involve staff in every aspect of the relocation. They helped choose the carpets, they picked the artwork, they even selected the breakout area furniture. The vibe was good until one piece of detail slipped out…

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The moment I saw the consultancy cycle, I realised exactly where I’d gone wrong

One participant on Accelerate shared a fantastic story recently. We’d got to the part of the course where we discuss the consultancy cycle. It shows you the seven phases for interacting with internal clients. Most of us – without realising it – tend to dive straight in at phase five – the ‘generating options’ stage. But skipping the four stages […]

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