Trust & dialogue

I’m taking my lead today from Andrew Miller, a London-based blogger and consultant. In his blog yesterday Andrew cited a Harvard Business School article on dialogue and asked "will dialogue build trust?". I’d like to add some thoughts of my own… Trust is at the very heart of internal communication. It is through communication that […]

Asda strike

What’s happening at Asda? Distribution staff in 20 depots have just voted 3 to 1 in favour of strike action. Union GMB says it’s due to unpaid bonuses and the introduction of new technology that will "harm staff". Asda claim just 1.5% of staff voted.  This issue has been bubbling away for months and, whichever […]

Word of mouth..on steroids

Earlier today I bought a copy of Robert Scoble and Shel Israel’s excellent book, Naked Conversations (see ‘Recommended reads’ below left). It’s a book about blogging and how it’s changing the way businesses talk with their stakeholders. But it’s far from dull. After spending three hours on the train between London and Birmingham, I’m about […]

Mind mapping revisited

I’d forgotten what a fantastic process mind mapping is. I read Tony Buzan’s book years ago and was, for a short while, an avid user. Then I stopped. My reawakening came earlier today when I did some work with a client and another specialist supplier, M62 Visual Communications, on reviewing the content, flow and messages […]

Big Brother research?

I’ll admit it, I’ve been watching Big Brother. For those of you from another planet, BB is the reality TV show in which a bunch of strangers are locked in a house for months in pursuit of hard cash and celebrity. I used to be a staunch critic; now I’m a convert. It’s just so […]

Gunning for gobbledygook

I’ve been working on a strategy document for one of my clients today. This has basically involved taking the output from various workshops, meetings and discussions and translating it into something that will ultimately make sense to employees. Much as I champion the use of Plain English and abhor jargon and management-speak, I sometimes find […]

Come on England!

Come on England! After a rather dull first half, Crouch and Gerrard managed to deliver the goods with just minutes to spare. 2-0 against a battle-ready Trinidad & Tobago. So England are through to the final 16 of the World Cup. A hollow victory? Time will tell… for now let’s enjoy the feeling.