Associate Director – Employee Engagement

  • Permanent
  • London
  • Applications have closed


Edelman is the world’s largest communications marketing agency with 5,500+ professionals across 65 offices worldwide. Since it was founded in 1952 it remains independent and family- owned. The London office boasts more than 550 people with specialist practices including consumer brand, research, corporate reputation, public affairs, healthcare and technology.

We have been named in The Sunday Times 100 Best Companies to Work For, for the last seven years in a row, and have been awarded 13 Cannes Lions including the Grand Prix for PR in 2014. This year we won The Global Agency of The Year award at the Sabre Awards (2016). Our previous accolades include; Pan-EMEA Consultancy of the Year (Sabre Awards 2015), PR Week Large Agency of the Year (2011) in both the US and UK and International Consultancy of the Year (PRCA Awards 2013

London’s Corporate Reputation team includes more than 80 consultants. The team includes former journalists, senior in-house practitioners, government advisors and industry specialists as well as dedicated media, crisis and employee engagement experts, who develop and deliver integrated communications strategies and programmes for some of the world’s leading brands

Our Employee Engagement team develops and executes engagement strategies that influence the employee behaviours that drive business results.

The Role

We are looking for an Account Director/Associate Director to help grow Edelman’s Employee Engagement practice. Our expertise includes:

  • Creating and telling a consistent, inclusive story that employees understand, support and feel proud to share with others
  • Developing change programmes that help leaders and managers engage their teams with authenticity, credibility and consistency
  • Design and execution of Employee Value Proposition/Employer Branding programmes
  • Deploying collaboration tools that help employees share ideas and learn from each other
  • Identifying the right communication channels and design to ensure messages reach employees in the most effective, appropriate and timely way
  • Leading change and culture communications including vision, values and purpose
  • Managing large-scale change and transaction support often caused by restructuring, mergers, acquisitions or divestitures

The successful candidate will work closely with Edelman’s UK Employee Engagement lead and the wider team. They will help to develop the business by supporting on sales and marketing activity, managing client projects, liaising with clients on a day-to-day basis and delivering outstanding employee communications project work.

Responsibilities include

Manage and develop client relationships, exhibiting best practice in client handling

  • Counsel clients confidently on employee communications and engagement approaches
  • Create and implement innovative employee engagement programmes
  • Contribute to client development plans and oversee client employee engagement campaigns
  • Responsibility for overall financial management – forecasting, hours allocation for team members, project & plan budgeting, managing servicing levels
  • Supporting on employee engagement sales activities including developing proposals and pitches and presenting these to clients
  • Identifying potential leads and areas of growth within existing clients as well as broader opportunities to develop employee engagement revenue

Key Requirements

Proven track record in employee engagement or internal communications with large organisations

  • Clear understanding of the importance of employee engagement for driving business success, and how employee engagement fits with other stakeholder engagement techniques
  • Familiarity and experience with all aspects of employee engagement programming including appropriate use of communication channels and media, particularly digital media
  • Highly adaptable and able to work across several clients and projects, managing them all confidently and with a high level of competence
  • Experience of managing clients – either at an agency or in-house as a communications/engagement business partner
  • Excellent planning, organisational and programme management skills, particularly relating to the development and ongoing management of employee engagement programmes
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