Financial Ombudsman Service Website
Our work makes a difference to people’s lives every day – and our people are at the heart of what we do. How our people feel and their connection to their work matters to us. The Financial Ombudsman Service is going through a significant period of change. It’s vital that we understand how our people feel and what’s important to them – and that we communicate with them in a way that’s transparent and honest.
We’re looking for four internal communications and engagement business partners to work alongside our head of internal communications and engagement to deliver our internal communications strategy. You’ll be responsible for developing and delivering the communications and engagement strategy for an area of the ombudsman service – mass claims, investigation, HR or other support areas.
You’ll be the go-to-person in your area of responsibility for guidance on how to deliver effective and engaging communications to a wide range of internal stakeholders and audiences. You’ll work with stakeholders from across the organisation to ensure that internal communications is considered when making both organisational and operational decisions. You’ll support the head of internal communication and engagement in developing the capability of internal communications at the Financial Ombudsman Service – including the development of two-way feedback mechanisms and a manager cascade.
You’ll have an excellent track record in internal communications and engagement and will have successfully managed internal communications in a change environment. You’ll be skilled at building strong relationships internally and influencing and negotiating with a range of stakeholder at all levels. You’ll know how to develop and implement an organisations strategic narrative. Importantly, you’ll have a passion for providing great service to your stakeholders and partnering with internal customers from a diverse range of backgrounds.
If we’ve sparked an interest in you and you’d like to find out more, then take a look at the job profile . Then, if you think you’ve got the skills and experience we’re looking for and would like to apply, please send us your CV and a cover letter letting us know why you think you’re the right person for the role.