That’s why Amber Kelly, Serco’s Global Employee Engagement Director, developed a business case to show how employee engagement has a direct impact on business performance at Serco.
For example, she found that areas of the business with high levels of engagements (65% and above) had much higher operating profits than contracts with low levels of engagement.
You can read her full case study now in this free digital extract from the Journal of Internal Communication. Click here to download the PDF now.
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