I want your sax

I read an interesting little piece in Management Today recently. It was all about the similarities between business and jazz. You can read it here. It’s not a new idea, but it’s one I really like. I remember the academic Mary Jo Hatch talking about jazz and branding in a similar way at the International […]

Messaging myopia

Why is so little written about messaging in internal comms? I don’t mean instant messaging, text messaging or any other technology, but the core process of creating, crafting, developing, testing and refining the messages we want to share internally. I’m working on a toolkit for one of my clients and I’ve been researching the messaging […]

Are you in need of image optimization?

I went to an interesting PM Forum event in Birmingham last night. Dubbed ‘you are your best business card’, it was all about managing first impressions. The speaker was Laurel Herman, founder of Positive Presence and one of the UK’s best known personal image gurus. Laurel talked about the importance of what people see (wardrobe, […]

Authenticity – getting behind the buzzword

There’s a lot of talk these days about authenticity. Alongside transparency, engagement and a dozen other consulting favourites, it’s seeping into the lexicon of internal communicators. But I can’t help thinking that authenticity, which for me basically means being true to yourself and not bullshitting people, is just communication common sense. The importance of leaders […]

Trust & dialogue

I’m taking my lead today from Andrew Miller, a London-based blogger and consultant. In his blog yesterday Andrew cited a Harvard Business School article on dialogue and asked "will dialogue build trust?". I’d like to add some thoughts of my own… Trust is at the very heart of internal communication. It is through communication that […]

Trust & dialogue

I’m taking my lead today from Andrew Miller, a London-based blogger and consultant. In his blog yesterday Andrew cited a Harvard Business School article on dialogue and asked "will dialogue build trust?". I’d like to add some thoughts of my own… Trust is at the very heart of internal communication. It is through communication that […]

Asda strike

What’s happening at Asda? Distribution staff in 20 depots have just voted 3 to 1 in favour of strike action. Union GMB says it’s due to unpaid bonuses and the introduction of new technology that will "harm staff". Asda claim just 1.5% of staff voted.  This issue has been bubbling away for months and, whichever […]