Are you in need of image optimization?

I went to an interesting PM Forum event in Birmingham last night. Dubbed ‘you are your best business card’, it was all about managing first impressions. The speaker was Laurel Herman, founder of Positive Presence and one of the UK’s best known personal image gurus. Laurel talked about the importance of what people see (wardrobe, […]

Authenticity – getting behind the buzzword

There’s a lot of talk these days about authenticity. Alongside transparency, engagement and a dozen other consulting favourites, it’s seeping into the lexicon of internal communicators. But I can’t help thinking that authenticity, which for me basically means being true to yourself and not bullshitting people, is just communication common sense. The importance of leaders […]

Trust & dialogue

I’m taking my lead today from Andrew Miller, a London-based blogger and consultant. In his blog yesterday Andrew cited a Harvard Business School article on dialogue and asked "will dialogue build trust?". I’d like to add some thoughts of my own… Trust is at the very heart of internal communication. It is through communication that […]

Trust & dialogue

I’m taking my lead today from Andrew Miller, a London-based blogger and consultant. In his blog yesterday Andrew cited a Harvard Business School article on dialogue and asked "will dialogue build trust?". I’d like to add some thoughts of my own… Trust is at the very heart of internal communication. It is through communication that […]

Asda strike

What’s happening at Asda? Distribution staff in 20 depots have just voted 3 to 1 in favour of strike action. Union GMB says it’s due to unpaid bonuses and the introduction of new technology that will "harm staff". Asda claim just 1.5% of staff voted.  This issue has been bubbling away for months and, whichever […]

Word of mouth..on steroids

Earlier today I bought a copy of Robert Scoble and Shel Israel’s excellent book, Naked Conversations (see ‘Recommended reads’ below left). It’s a book about blogging and how it’s changing the way businesses talk with their stakeholders. But it’s far from dull. After spending three hours on the train between London and Birmingham, I’m about […]

Mind mapping revisited

I’d forgotten what a fantastic process mind mapping is. I read Tony Buzan’s book years ago and was, for a short while, an avid user. Then I stopped. My reawakening came earlier today when I did some work with a client and another specialist supplier, M62 Visual Communications, on reviewing the content, flow and messages […]